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Published on November 15, 2021
New Delhi: Xperium, a complete end-to-end guest experience management platform powered by AI and smart automation has announced the partnership with IDS Next property management system, one of the largest enterprise PMS companies in India. Through this integration, hotels using IDS on-premise or IDS cloud Property Management System (PMS) will be able to seamlessly connect Xperium to provide a completely automated guest experience suite to its existing and future customers.
The integration will play a pivotal role in these times, when hotel experiences must be even more personalised based on guest preferences and health and safety standards. Hotels that use IDS will now be able to offer targeted up-sells/cross-sells to their visitors, engage with them via well-timed pre-arrival and in-stay messaging, collect guest feedback, and manage their overall online reputation. To improve the hotel guest experience, the following Xperium modules will be integrated with IDS:
• CRM & Marketing
• Survey & Reputation
On the partnership, Manoj Mohanty, Senior VP – Sales, South Asia…