IRVINE, Calif. —
A recent study conducted by RepuGen shows that 3 in 4 patients prefer healthcare providers with a minimum star rating of 4 or more.
RepuGen, a healthcare reputation management platform, has recently published a new 2021 research study on how the quality of review ratings and key characteristics of reviews play a crucial role in a patient’s decision-making process when choosing a doctor.
With 81% of patients using online reviews to select a healthcare provider, there are three vital aspects that go into their decision-making process: sentiments expressed through patients’ feedback, average star ratings, and the total number of reviews.
The findings above are among several other results related from the survey conducted on 1790 patients aged 18+ across the United States. As part of the study, the respondents were asked a series of questions, including:
The key findings of the study were as follows: