The National Consumer Disputes Redressal Commission (NCDRC) on 7 September last year launched the facility of electronic filing of consumer complaints and their digital payments, through its online portal — eDaakhil.
As of November 27, as many as 9,800 online complaints were lodged in the country’s consumer commissions, of which 213 cases were disposed of via the eDaakhil. These included 158 cases at the district level, 18 cases at the state level, and 37 cases at the national level.
In a bid to avoid fraudulent purchases, e-commerce merchants are required to provide product details like maximum retail price, expiry date, country of origin, refund and return details, warranty and guarantee, delivery and shipment, and other relevant details, in accordance with the Consumer Protection Act, 2019.
Nidhi Khare, chief commissioner of the Central Consumer Protection Authority (CCPA), stated that there had been a significant reduction in complaints since these e-commerce rules were notified, making way for faster redressal of consumer grievances.
“The intention is to inform people about what all they should look for while buying any commodity or availing any service. If not [through the eDaakhil], the second option to get their concerns addressed can be the National Consumer Helpline and the third option is to file complaints in the consumer commissions,” Union Minister Piyush Goyal had earlier said.
The responsibility of implementing the Consumer Protection…