Google Fi Reportedly Isn’t Letting Users Call Poison Control

Photo: Robyn Beck / AFP (Getty Images)

Considering the amount of poisonous substances in this world, which can range from mundane things like nail polish to unlikely things like house plants, it’s pretty important to be able to call Poison Control if you’re exposed to something potentially toxic. Unfortunately, if you’re a Google Fi user, that might not be possible right now.

According to a report by 9to5Google, some Google Fi users reportedly aren’t able to get their calls through to the Poison Control hotline—officially referred to as the Poison help line—and receive a message that says, “Your call cannot be completed as dialed.” Users then receive instructions on how to get in touch with Google Fi’s customer support. 9to5Google states that this problem has been going on for a few months, citing various threads of users not able to get through on Reddit as well as some troubling experiences.

“Had the same fucking issue a couple months ago when my daughter was sick and managed to take the baby safe top off the infant [ibuprofen]. Had to call support answer a bunch of questions they must have flipped some switch while I was bitching because I hung up and tried again and it worked….” a user wrote in late July.

Nonetheless, not all users on Reddit expressed having trouble getting through to the Poison help line. Those who were affected were spread out across the country and used both Android and iOS.

The Poison help line is a free federal service that…

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