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Google’s business platform services just became a lot more conversational.
Google Cloud announced yesterday a new AI-powered service product, Bot-in-a-Box, which is a Google Cloud Platform (GCP) Business Messages feature designed to assist enterprises in initiating conversations with customers. GCP Business Messages is a conversational messaging service designed to enable organizations to connect with people to answer questions that come through Google Search, YouTube, Gmail, Google Maps, or their own business channels.
Bot-in-a-Box uses natural-language understanding and Google’s Dialogflow software to create chatbots that can understand and respond to customer questions without developers needing to write code. Using machine learning to understand a customer’s request, Bot-in-a-Box features Custom Intents, which finds the information a customer needs without human intervention.
Dialogflow CX is a virtual agent that handles concurrent conversations with a company’s users. The module is designed to understand the nuances of human language. Dialogflow translates end-user text or audio during a conversation into structured data that apps and services can understand. Bot-in-a-Box users can design and build a Dialogflow agent to handle the types of conversations required for their business. A Dialogflow agent,…