For Hackensack Meridian Health (HMH), 2021 was a year of big change.
The New Jersey healthcare network with 17 hospitals rolled out thousands of Chromebooks to staff to support a rapid shift to remote work for many workers. The deployment was also the first step in a wider project that involved replacing Office 365 with Google Workspace for 40,000 employees and the adoption of Google’s Cloud Platform.
HMH’s move to Google was accelerated by the onset of the COVID-19 pandemic, driven by the sudden the need to support staff that were able to working outside healthcare facilities.
“At the beginning of the pandemic…, we did not have a full UC platform rolled out,” said Mark Eimer, senior vice president and associate CIO and CTO at Hackensack Meridian Health. “Most of our applications work very well within our four walls, but they didn’t work for a true mobile workforce.
“The pandemic forced us to pivot very quickly. When our CEO said everyone that’s not doing direct patient care needs to work from home, we purchased 3,000 Chromebooks, got them configured in kiosk mode and basically sent people home.”
Hackensack Meridian Health
Mark Eimer, senior vice president and associate CIO and CTO at Hackensack Meridian Health.
The rollout of Chromebooks was a success, said Eimer, and led to an increase in the number of telehealth visits carried out during the pandemic. And with remote worker productivity rising during this time (to the…