CHARLOTTE, N.C. (WBTV) – This Christmas you’re going to have to rely on more than Santa to get your presents on time. The United States Postal Service estimates they’ll deliver nearly 950 million packages this holiday season.
But there are many other delivery companies too and a WBTV Investigation raises questions about why one of them frequently has customers complaining that their high value products go missing.
J. Edwards ordered a new XBOX for her husband but if she had just gotten coal instead, it would have been a better outcome.
“Oh, we’re so sorry we lost it,” Edwards told WBTV.
Edwards ordered the XBOX Series X through Walmart, and if you’ve ever tried to do that you’ll know getting one isn’t easy.
“I literally ran up and down the steps and running around the house, I got it, I got it,” Edwards said.
But soon delay notifications started rolling in.
“I clicked on the tracking link and that’s when I actually saw Lasership,” Edwards said.
Lasership describes itself as a reliable last-mile delivery company and they work with many major brands including Walmart.
But they also have accrued a swarm of online complaints, more than two thousand filed with the Better Business Bureau.
WBTV’s Investigation found a pattern with consumers in North Carolina. Out of 10 complaints filed with the North Carolina Attorney General’s Office against Lasership over the past year, eight of them are about a missing game console like XBOX or PlayStation or Nike…