Google is the go-to place for most of us when we want to search for customer care coordinates of a bank or merchant to register a complaint. Fraudsters are taking note and using this habit to siphon money off gullible consumers.
In a sophisticated phishing scam gaining ground on the internet, scamsters are meddling with the customer care numbers of reputed companies and financial institutions on platforms such as Twitter, Google and Facebook to misdirect consumers into calling them.
This is done in several ways. The most commonly practised method is where conmen modify customer care coordinates of a company on Google and use SEO to push their fake number at the top of the search results. As a consumer goes looking for a service provider’s customer care coordinates on Google, they fall for the trap by dialling the first number from the search results.
Not just Google search engine, frauds also replace the original contact coordinates of popular retail stores and banks on Google Maps with their own. Google Maps allows editing rights to all users, making it the easiest platform for frauds to tinker with.
Twitter and Facebook are the other two mediums where frauds tamper with customer care coordinates. They closely follow complaints being raised by consumers on Twitter and immediately respond to those posts to provide their fake numbers before the company can take note.
Another method is where frauds…